DISABILITY ACCESS

The Eikon Exhibition Centre is fully accessible for all customers with accessible toilets, lifts and entrances in all areas. 

 

ACCESSIBLE TOILETS

There are accessible toilets within the Eikon Exhibition Centre

 

MOTORISED SCOOTER AND WHEELCHAIRS

Motorised scooters and wheelchairs are allowed in public parts of the venue, and guide and assistance dogs are welcome in The Eikon Centre. Wheelchairs are not provided and therefore customers need to bring their own if required.

CHANGING PLACES TOILET

The Eikon has a new mobile Changing Places facility which will be available at all events taking place on site. The facility offers additional equipment and space compared to a standard accessible toilet. Features include a height adjustable changing bench, a hoist system and adequate space in the changing area for up to two accompanying carers.

* PLEASE NOTE: Event and venue staff are unable to assist within the Changing Places toilet.

 

DISABILITY ACCESS TICKETS

We have a dedicated team of customer assistants waiting to help you get the right ticket for your requirements.

Customers with specific access requirements will need to register these details with our Customer Care team when they buy their tickets.

 

Everybody’s requirements will be different, and we want to ensure your enjoyment of the event, therefore, disability tickets can only be booked by either emailing our Customer Care team at monopolyevents@ticketquarter.co.uk or calling on 0344 8000 410. Phone lines are open Monday - Saturday 9am - 9pm & Sundays and Bank Holidays 10am - 5pm. Please note, this process can take some time, so please ensure that you book early to avoid disappointment.

All care assisted and disability customers will receive tickets allowing priority entry to Comic Con Liverpool, avoiding the queues, and giving priority for autographs and photograph queues, as well as at the front door. Customers will need to show their accessibility priority tickets to our venue stewards on arrival.

 

CARER TICKETS

Comic Con Northern Ireland will provide a free ticket to carers/personal assistants of fans who are attending that have a medical disability to accompany them in the venue. The person with the disability will need to buy a full price general admission ticket, and it is only the carer/personal assistant who is entitled to a free ticket. If the person with disability is under 16 years of age, a carer ticket will not be granted as all persons under 16 years of age need adult supervision anyhow. Only a carer may accompany a disabled pass holder in the priority queue.

 

In order to receive an additional ticket, the personal assistant needs to be on the carer's register which we will need proof of. Please call our customer services team to book on 0344 8000 410. Phone lines are open Monday - Saturday 9am - 9pm & Sundays and Bank Holidays 10am - 5pm.

 

As with our disability tickets, an application for a carer ticket must be made via our Accessibility Scheme and must be made 28 days in advance of the event.

You can also check Handichelp for useful tips on living a better life with disability.

https://handichelp.com/